Shipping/Return Policy

How Does it Ship?

  • Once your order is received and processed, in-stock items are normally shipped within 3-5 business days.
  • Once your order has shipped, you will receive an email confirming the details of your shipment including the freight carrier's name and tracking number.
  • Most orders will be delivered in 5-7 business days within the contiguous United States. It may take up to 10 business days depending on the time of year, weather, and your geographic location.
  • In advance of delivering your order the freight company will call you to schedule a time for delivery.
  • Shipping times are only estimated and not guaranteed. Times may fluctuate due to inventory availability, weekends, and holidays. Mivel will not ship products into certain protected areas.
  • It is your responsibility to get the product in your home.  The freight driver can not assemble or help you bring the product into your home.
  • On deliveries over 150 lbs., items will be delivered right to your driveway, garage, or infront of your residence. 
  • Your shipment leaves our dock in great condition. Upon arrival, please inspect for damage and incorrect quantity before signing.
  • Any damage to contents should be noted on the bill of lading for a claim against the carrier. Failure to properly inspect your shipment before signing off limits our liability as well as the freight carrier.
  • Shipping to Hawaii and Alaska can be arranged by calling our customer service department at 949-870-0965. Additional shipping charges will apply.

Important Notes

  • Does not include Sales Tax
  • Limited to the 48 continuous United States
  • Contact us for possible international shipments at info@mivelseries.com

 

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

Any product defect must be recorded within the first 30 days after delivery to be eligible for a replacement unit or refund. Any issue past the 30 day mark will be handled in accordance with the product’s warranty.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase. 

If you decide to return your item for any reason, you are responsible for return shipping charges and any labor charges you may have elected to purchase. This applies to all home gym units. 

Return shipping charges are based on the actual amount quoted from the freight carrier. It may be higher than the shipping fee you were charged at the time of purchase which also includes orders with free shipping.

If an order is refused, the customer is responsible for all actual shipping and handling costs incurred, both directions.

If an order is canceled after it has already been processed, a restocking fee of up to 20% will be assessed.

To start a return, you can contact us at info@mivelseries.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return questions at info@mivelseries.com.

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

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